Two customers who were charged Rs 5 for a paper cup each, initiated legal action against the Barista Cafe, Chandigarh. The Consumer Disputes Redressal Commission of Chandigarh penalised the outlet Rs.22,000 after hearing two complaints against the Barista Coffee Company Limited and its Sector 35 location.
Shabadpreet Singh, a resident of Mohali, went to the Barista Coffee and purchased a hot chocolate drink for which the bill amounted to Rs 200. He claimed that the cafe had added Rs 5 to his bill for a paper cup that had the label "Barista" on it. He complained to the consumer forum, which afterwards heard Parminderjit's complaint that was very similar to his own.
Barista Cafe was directed to compensate the customers with a sum of Rs 1,000 each and pay an additional Rs 10,000 towards poor patient fund at PGIMER, Chandigarh.
Report by Kritika Nagpal
Graphics by Charu
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